Refund & Cancellation Policy

Last updated: 5 October 2026

This policy explains how cancellations and refunds work for payments made to Lyfbuilder Smartpreneur Connect Ltd (RC 1953152) for Ọjà AI. It forms part of our Terms of Service.

1. What we charge for

Retailers use the core Ọjà AI service free of charge, so no refund applies.
Distributors, wholesalers, manufacturers and importers pay for Ọjà AI subscriptions. This policy covers those payments.

Payments for goods are not covered. Ọjà AI does not sell, stock or deliver products. If you paid a distributor or supplier for goods ordered through Ọjà AI, any return or refund for those goods must be arranged directly with that distributor or supplier.

2. Cancelling a subscription

You can cancel at any time by emailing hello@ojaai.ng or sending a WhatsApp message to +234 707 862 6432.
Cancellation stops future renewals. You keep access until the end of the period you have already paid for.
To avoid being charged for the next period, cancel at least 24 hours before your renewal date.

3. When you can get a refund

First subscription, 7-day guarantee: if you are not satisfied, ask within 7 days of your first subscription payment and we will refund it in full.
Charged in error: duplicate payments, charges after you cancelled on time, or a wrong amount will be refunded in full.
Major service failure: if Ọjà AI is unavailable for more than 72 hours in a row because of a problem on our side, we will refund or credit the affected days.
Service reduced by us: if we remove a key feature of your paid plan or end the service, we will refund the unused part of your subscription on a pro-rata basis.

4. When refunds do not apply

Renewal payments where you did not cancel in time. You can still cancel to stop future renewals.
Partly used monthly periods, outside the cases listed above.
Fees for custom work, setup or training that has already been delivered, unless agreed otherwise in writing.
Accounts suspended for serious breach of our Terms of Service.

Annual plans: if you cancel an annual plan after the first 7 days, we will refund the unused full months, minus any discount you received for paying annually.

5. How to request a refund

Email hello@ojaai.ng with the subject “Refund request”, or WhatsApp +234 707 862 6432. Please include:

your business name and the phone number or email on your account;
the payment date and amount, and the Paystack payment reference if you have it; and
the reason for the request.

We will reply within 2 business days. Approved refunds are sent back to the original payment method through Paystack, usually within 5 to 10 business days, depending on your bank.

6. Disputes and chargebacks

If something is wrong with a charge, please contact us first. We can usually fix it faster than a bank dispute. You still keep any rights you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.

7. Changes to this policy

We may update this policy from time to time. The version on this page at the time of your payment applies to that payment.